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Continue ShoppingTerms Of Use
Effective Date: August 8, 2026
Welcome to fonehouse.lk. These Terms & Conditions govern your access to and use of our website and services. By using this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Us
FoneHouse (PVT) LTD is a Sri Lankan retailer offering genuine mobile phones, tablets, smart devices, accessories, speakers, wearable technology, and other consumer electronics through fonehouse.lk.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You will use this website only for lawful purposes.
3. Products and Availability
We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate. However:
- Product images are for illustration purposes only.
- Colours may vary depending on your display.
- Product specifications may change without prior notice.
- Availability is subject to stock.
- We reserve the right to discontinue any product at any time.
4. Pricing
All prices displayed on fonehouse.lk are in Sri Lankan Rupees (LKR) unless otherwise stated.
While we strive to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is displayed, we reserve the right to cancel or refuse the order and provide a full refund if payment has already been made.
5. Orders
After placing an order, you will receive an order confirmation email or SMS. This confirmation does not guarantee acceptance of your order.
We reserve the right to:
- Accept or reject any order.
- Cancel orders due to pricing errors or stock shortages.
- Request additional verification before processing an order.
- Limit quantities purchased by a single customer.
6. Payment
We accept the payment methods displayed during checkout.
Orders will only be processed after successful payment confirmation unless Cash on Delivery is available for the selected location and product.
All payment transactions are processed through secure payment gateways.
7. Delivery
We aim to dispatch orders as quickly as possible.
Delivery times may vary depending on:
- Customer location
- Product availability
- Courier operations
- Weather or other unforeseen circumstances
Delivery dates are estimates only and are not guaranteed.
8. Returns and Refunds
Returns and refunds are subject to our Return & Refund Policy.
Products must be returned in their original condition with all accessories, manuals, warranty cards, and packaging where applicable.
Certain products may not be eligible for return due to hygiene, manufacturer restrictions, or activation status.
9. Warranty
Warranty coverage varies depending on the manufacturer and product.
Warranty does not cover:
- Physical damage
- Water or liquid damage
- Accidental damage
- Unauthorized repairs
- Normal wear and tear
- Improper use
Customers should retain their invoice or proof of purchase for warranty claims.
10. User Accounts
If you create an account, you are responsible for:
- Maintaining the confidentiality of your password.
- Restricting unauthorized access.
- Keeping your account information updated.
We reserve the right to suspend or terminate accounts involved in fraudulent or abusive activities.
11. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Distribute malware or malicious software.
- Interfere with the website’s functionality.
- Upload false, misleading, or harmful content.
- Misuse promotions, discounts, or vouchers.
12. Intellectual Property
All content on fonehouse.lk, including text, graphics, logos, icons, images, videos, software, and website design, is the property of Fone House Private Limited or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. Limitation of Liability
To the fullest extent permitted by law, Fone House Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of this website
- Product availability
- Delivery delays
- Technical interruptions
- Data loss
- Unauthorized access
Our total liability shall not exceed the amount paid for the relevant order.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, products, or services offered by those websites.
15. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
16. Force Majeure
We shall not be held responsible for delays or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, government actions, strikes, internet failures, pandemics, or transportation disruptions.
17. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with the revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
19. Payment Methods
FoneHouse (PVT) LTD offers multiple secure payment options to provide a convenient shopping experience. Available payment methods include:
- Credit Cards (Visa & Mastercard)
- Debit Cards
- Cash on Delivery (COD) (Available in selected locations)
- Payzy Installment Payments
- Other payment methods displayed during checkout
All online transactions are processed through secure payment gateways using industry-standard encryption to protect your personal and payment information
20. Credit Card Payments
Customers may pay using valid Visa and Mastercard credit or debit cards. By submitting payment information, you confirm that you are authorized to use the selected payment method.
If a payment is declined by your bank or card issuer, your order will not be processed until successful payment is received.
FoneHouse (PVT) LTD is not responsible for any charges, transaction fees, or currency conversion fees imposed by your bank or card provider.
21. Cash on Delivery (COD)
Cash on Delivery is available for eligible products and delivery locations within Sri Lanka.
Please note:
- COD availability may vary depending on your delivery address.
- Certain high-value or promotional products may not qualify for COD.
- Customers are required to make the full payment at the time of delivery.
- Refusal to accept COD orders without a valid reason may result in restrictions on future COD purchases.
FoneHouse (PVT) LTD reserves the right to decline COD orders at its discretion.
22. Payzy Installment Payments
Eligible products may be purchased using Payzy installment plans, subject to Payzy’s approval and terms.
By selecting Payzy as your payment option, you agree to:
- Comply with Payzy’s Terms & Conditions.
- Complete any required verification process.
- Accept that installment approvals are solely determined by Payzy.
FoneHouse (PVT) LTD is not responsible for declined installment applications, financing decisions, payment schedules, late payment fees, or other charges imposed by Payzy.
For questions regarding installment plans, customers should contact Payzy directly.
23. Order Confirmation
After placing your order, you will receive an order confirmation via email or SMS. This confirmation acknowledges receipt of your order but does not constitute acceptance.
FoneHouse (PVT) LTD reserves the right to cancel or reject any order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Payment authorization failure
- Violation of these Terms & Conditions
If payment has already been collected for a cancelled order, a full refund will be processed using the original payment method where applicable.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Democratic Socialist Republic of Sri Lanka.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
25. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on fonehouse.lk.
We are committed to providing prompt assistance and resolving any concerns relating to our products, services, or website.