Privacy Policy

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Effective Date : 01 January 2026

1. Introduction

At fonehouse.lk, accessible from https://fonehouse.lk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by fonehouse.lk and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in fonehouse.lk. This policy is not applicable to any information collected offline or via channels other than this website.

2. Information We Collect

Personal Information: Your name, email, phone number, shipping and billing address.
Order Details: Items you purchase, shopping history, and return/exchange requests.
Payment Information: We do not store card details. All payments are processed securely via third-party gateways.
Technical Data: IP address, browser type, device details, and browsing behavior collected through cookies and analytics tools.

3. How We Use Your Information

To process and deliver your orders quickly and accurately.
To send order updates, promotions, and customer service messages.
To analyze user behavior and improve your shopping experience.
To personalize content and product recommendations.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information only with:

Delivery partners to ship your orders.
Payment providers to process transactions securely.
Legal authorities when required by law.

5. Cookies and Tracking Technologies

We use cookies to remember your cart, recommend products, and analyze website performance. You can manage cookie settings in your browser.

6. Data Security

Promotional codes must be applied at checkout and cannot be added after the order is placed.
Each promotional code is valid for a limited time and may only be used once unless otherwise stated.
Discounts cannot be combined with other offers unless explicitly mentioned.
We reserve the right to cancel any promotional campaign or reject discount code misuse at our discretion.

7. Privacy Policy

We implement industry-standard security measures such as SSL encryption, firewalls, and limited access to safeguard your information.

8. Cookies and Web Beacons

Like most websites, fonehouse.lk uses cookies to enhance your browsing experience. These cookies store information such as your preferences and the pages you visit on our website. The collected information helps us optimize website performance and personalize content based on your browser type, device, and other relevant information.

9. Advertising Partners Privacy Policies

Some of our advertising partners may use cookies, JavaScript, or web beacons in their advertisements and links displayed on fonehouse.lk. These technologies automatically receive your IP address when advertisements are served through your browser. They are used to measure the effectiveness of advertising campaigns and to personalize the advertisements you see while browsing the internet.

Please note that fonehouse.lk has no access to or control over the cookies used by third-party advertisers.

10. Third-Party Privacy Policies

Our Privacy Policy does not apply to third-party websites, advertisers, or advertising networks. We encourage you to review the privacy policies of these third parties to understand their data collection practices, including instructions on how to opt out of certain services.

You can also manage or disable cookies through your web browser settings. For more information about managing cookies, please refer to your browser’s official support website.

11. GDPR Data Protection Rights

We are committed to protecting your personal data and ensuring that you understand your rights under the General Data Protection Regulation (GDPR). These rights include:

Right to Access – Request a copy of your personal data. A reasonable administrative fee may apply where permitted by law.
Right to Rectification – Request correction of inaccurate or incomplete personal information.
Right to Erasure – Request deletion of your personal data under certain circumstances.
Right to Restrict Processing – Request restriction of how your personal data is processed under specific conditions.
Right to Object – Object to the processing of your personal data under certain circumstances.
Right to Data Portability – Request that your personal data be transferred to another organization or directly to you where technically feasible.

We aim to respond to all valid requests within one month. To exercise any of these rights, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

When significant changes are made, we will post the updated Privacy Policy on this page and, where appropriate, notify you by email or through a prominent notice on our website before the changes become effective. The “Effective Date” at the top of this Privacy Policy will also be updated accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Any updates become effective immediately upon publication on this page unless otherwise stated.